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Reception (Casual)

Reception is part of the Sales and Marketing team at Capilano Suspension Bridge Park (CSBP) and a first point of contact for our guests via phone or email, providing administrative support to the business.

Please note: this is a casual position where weekend availability is required. 

Property

Capilano Suspension Bridge Park

Position Title

Reception (Casual)

Application Deadline

2021-12-07

Duties/Responsibilities

What you’ll do:

  • Answer incoming phone calls, forwarding as necessary,
  • Respond to and fulfill guest inquiries by phone or email,
  • Assist guests with online reservations,
  • Assist with and respond to group bookings and inquiries,
  • Respond to guest and group phone calls and emails within 24 hours of receiving the initial contact,
  • Assist in keeping the general office area clean, tidy and organized,
  • Assist in ensuring there are sufficient office and kitchen supplies in stock,
  • Assist with organizing and tracking Park lost & Found items,
  • Assist the Sales & Marketing team with tasks, as needed,
  • Comply with CSBP policies and procedures.

Qualifications

Who you are:

  • Student or graduate in business management, tourism/hospitality management or an equivalent combination of education and experience,
  • 1 -2 years guest service focused work experience or related industry experience,
  • Exceptional communication skills, both verbal and written,
  • Can handle stressful situations and meet fluctuating and demanding needs,
  • Ability to work in a fast-paced, open environment,
  • Intermediate experience with Microsoft Office (Excel, Word, Outlook, etc.),
  • Must be extremely well organized and detail oriented.

Considerations:

  • Able to work a variety of shifts including evenings, weekends and statutory holidays, to meet the needs of our business,
  • While performing the duties of this position, you may be required to be sitting for extended periods of time,
  • Ability to work in an open office environment with numerous distractions and business chatter.
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    To find out more about Capilano Suspension Bridge Park visit our website or connect with us on social media.