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Canyon Lights – Park Guide

Lights. Canyon. Action! Believe it or not, Canyon Lights, our holiday winter festival, is just around the corner (November 22nd to be precise) and we’re looking for holiday enthusiasts to help light up our nights!

If you have a passion for guest service, enjoy working outdoors in a true west coast rainforest, and are full of Holiday Spirit, then this might be the experience you are looking for!

Who we are:

  • We are the number one Tourist Destination in Vancouver
  • We are passionate about creating experiences guests and team members are amazed by
  • We are inspired by our natural setting and sharing the wonder of nature with over 1,000,000 annual guests

What you’ll get:

  • Competitive wages,
  • Free coffee, tea and fountain pop with your reusable cup,
  • While on shift, up to a 40% discount on food,
  • 30% discount at the Trading Post gift store,
  • Access to various team events #TeamCapGroup,
  • Guest passes for friends and family,

Seasonal Position: Mid November, 2021 – January 23, 2022

Property

Capilano Suspension Bridge Park

Position Title

Canyon Lights – Park Guide

Application Deadline

2021-11-16

Duties/Responsibilities

What you’ll do:

  • Be open and approachable to assist guests with any questions or queries.
  • Assist guests with wayfinding and be familiar with all offerings available for guests on the given day.
  • Responsible for greeting guests as they enter attractions and provide reminders of safety policies.
  • Deliver our rainforest explorer kids’ program with a sense of enthusiasm and fun.
  • Deliver scheduled talks. (Note that talks have replaced walking tours due to COVID 19).
  • Familiarize oneself with set information that forms the foundation of our talks and engagement carts. This information focuses on key topics: First Nations culture on the Northwest Coast, the history of the Capilano Suspension Bridge Park and the flora and fauna of the temperate rainforest.
  • Be capable of leading groups and provide safety talks to under 17 groups.

Considerations:

  • Must be able to work a variety of shifts including evenings, weekends and holidays
  • Team Members are required to be on their feet for extended periods of time
  • Team Members are expected to deliver the position as described under various weather conditions including but not limited to sun, rain, snow, sleet
  • Team Members must be able to work in a variety of weather conditions in the dark

Qualifications

Who you are:

  • Minimum 1 year of Guest Services experience
  • Positive, friendly, outgoing, and energetic personality
  • Excellent interpersonal skills
  • Previous experience in public speaking or guide experience is a strong asset
  • Level 1 or 2 occupational first aid is an asset
  • Second language is an asset

The Capilano Group comprises retail, hospitality and tourism-based businesses anchored by Capilano Suspension Bridge Park in North Vancouver. The Capilano Group’s portfolio includes Moraine Lake Lodge, Moraine Lake Trading and Cathedral Mountain Lodge in the Canadian Rockies, Stanley Park Pavilion, Stanley’s Park Bar & Grill and Prospect Point Cafe and Gift Shop in Stanley Park, Vancouver and Capilano Suspension Bridge Park, Capilano Trading Post in North Vancouver.

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  • Learn More

    To find out more about Capilano Suspension Bridge Park visit our website or connect with us on social media.