Capilano Group

Property

Capilano Suspension Bridge Park

Position Title

Operations Supervisor (Park Ambassador Team Focus)

Application Deadline

2022-05-25

Duties/Responsibilities

The Operations Supervisor (Park Ambassador Team Focus) partners with the operations leadership team and HR to recruit, train and develop the Park Ambassador & Guide Teams. Through their leadership and motivation, they promote the principles, core values and vision of Capilano Suspension Bridge Park. This is a full-time, year-round supervisory position.

What You’ll Do:

• Oversee daily operations of the Park Ambassador team to ensure consistency of Guests experience throughout CSBP,
• Ensure adequate and consistent coverage of safety stations
• Ensure seasonal, guest engagement stations are staffed appropriately when labour permits
• Monitor team’s ability to engage with guests
• Assist to ensure all scheduled shifts are being filled, communicated and identify needs to ensure maximum coverage during all business times (peak and non-peak), working within budget,
• Work with all Operations Supervisors to oversee daily operations of CSBP and ensure consistency of Guests experience throughout the process, as needed,
• Ensure Park presentation is maintained at a high level with particular attention to the West Side, Bridge Safety Station, Cliffwalk and Cliffwalk exhibit area,

Qualifications

Qualifications:

• 1 to 2 yrs. supervisory experience in a guest focused industry,
• Diploma in Tourism/Hospitality Management or Business Management or an acceptable combination of education, training and experience, an asset,
• Must be comfortable speaking engagingly, clearly and audibly to large groups of people,
• POS experience, knowledge of RTP system an asset,
• Must be responsible, reliable and able to work well under pressure in a fast paced, exciting environment to meet fluctuating needs,
• Ability to work successfully in a team environment and contributes consistently through a positive manner,
• Ability to work evenings, weekends and holidays throughout the summer and winter season, which may include Christmas Eve, New Year’s Eve and New Year’s Day,
• Occupational First Aid is an asset,
• Strong communication skills, multilingual is considered an asset,

Considerations:                                                             

• Ability to work evenings, weekends and holidays throughout the summer and winter season, which may include Christmas Eve, New Year’s Eve and New Year’s Day,
• While performing the duties of this position, team members are required to be on their feet for extended periods of time,
• While performing the duties of this position, required to work in a variety of weather conditions,
• Occasionally required to lift and carry up to 20lbs, and,
• Occasionally required to lift and climb a step ladder or step stool.