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Department Lead (Parking & Shuttle Team, Seasonal)

Dedicated to creating experiences our team members and guests are amazed by, the Capilano Suspension Bridge Park is always looking for people who can help bring our mission to life.  We are looking for friendly and enthusiastic leaders motivated by providing exceptional guest service.

Who we are:

  • We are the number one Tourist Destination in Vancouver
  • We are passionate about creating experiences guests and team members are amazed by
  • We are inspired by our natural setting and sharing the wonder of nature with over 1,000,000 annual guests

 

Property

Capilano Suspension Bridge Park

Position Title

Department Lead (Parking & Shuttle Team, Seasonal)

Application Deadline

2022-09-19

Duties/Responsibilities

What you’ll do:

The Lead (PSA Focus) is a seasonal position responsible for assisting the Operations Supervisors of the PSA team.

Their primary task is to provide easily accessible leadership presence in our park for both guests and Team Members. They ensure the daily tasks of the team are done in a timely and effective manner with the goal of creating the best possible experience for our guests.

Depending on the demands of the current season, this role may be performed as part of our scheduled front-line team or the Operations leadership team.

Other Duties and Responsibilities:

  • Work with all the Operations Supervisors to assist in the daily operational procedures of the PSA Team.
  • Fulfill all assigned guest-facing positions as required by the operating day.
  • Be an example for all Parking and Shuttle Agents for how to actively engage guests and cue search.
  • Provide regular leadership presence throughout the parking lots and bus lot, and act as a point of contact for team member and guest concerns.
  • Be knowledgeable and share the features of CSBP with Team Members and Guests.
  • Ensure PSA Team presentation and venues are maintained at a high level.
  • Set the example in following company and department guidelines ensuring the Capilano standards are maintained.
  • Advise the Operations Supervisor immediately of the need for potential orders.
  • Assist with ongoing monitoring and tracking of guest feedback (informal and formal).
  • Must be prepared to step into a supervisory role as required by the leadership team.

Qualifications

Who you are:

  • 1 full season experience in a customer service role
  • POS experience, knowledge of Galaxy system an asset
  • Can handle stressful situations and meet fluctuating and demanding needs, remains calm under pressure
  • Ability to work successfully in a team environment and contributes consistently through a positive manner
  • Occupational First Aid, level 1, 2 or 3, a strong asset
  • Second Language is an asset

Working Conditions:

  • Able to work a variety of shifts including evenings, weekends, and holidays, to meet the needs of the business
  • While in this position, team members are required to be on their feet for extended periods of time
  • While performing the duties of this position, required to work in a variety of weather conditions
  • Occasionally required to lift and carry up to 20lbs and climb a step ladder or step stool
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  • Learn More

    To find out more about Capilano Suspension Bridge Park visit our website or connect with us on social media.